To place an order go to Contact Us and follow the instructions.
We offer next business day delivery when you order by 3:00 pm, Monday through Friday excluding holidays.

Terms of payment are a Company Cheque or Bank e-Transfer only. We do not accept Credit or Debit Cards.
Registered Accounts credit terms NET 30 days from invoice date.

We do our utmost to maintain sufficient stock at all times. If supplies of an item are temporarily interrupted, we
Will (with your permission) replace the item with another one of comparable quality or we will ensure that you
receive your originally requested item as soon as it becomes available.

Special Order merchandise including Custom Orders, Non-Catalogue Listed, Furniture, Computer Software and
Hardware is not subject to return. We are happy to supply non stocked products for our customers but these
items are all final sales.

 

• Shortages must be reported within 24 hours from the date of receipt.
• Products damaged by the courier should be refused.
• Concealed damage must be reported within 24 hours
• A print sample should be included with any defective printer consumables such as Ink Cartridges,

 

Toner or Drum Cartridges.

 

• Defective products must be reported within 30 days of the invoice date and is contingent on the

 

manufacturer’s defective and/or repair/replacement policies.

Prices could fluctuate based on the market value of raw goods such as paper, steel, plastic, etc. Prices are
subject to change without any notice. Every effort has been made to provide you with accurate pricing and
product descriptions but all are subject to error. Technical data may be changed and products discontinued
without notice. We reserve the right to correct all typographical errors.

Harmonized Sales Tax (HST), where applicable, will be added to all orders.

All Registered Account purchases billed in a month are to be paid before the last working day of the following
month.

All goods remain the property of the Office eStore until paid for in full. Overdue Invoices are subject to a late
payment service charge of 1.5% per month or 18% per annum. We reserve the right to withhold shipments
to customers who do not meet these terms. Fee for a cheque returned non-sufficient funds (NSF) will be $42.50.

Freight Policy

Minimum stationery order for free delivery is $50.00 excluding HST within the GTA area: Metro Toronto and
surrounding areas with postal codes starting with,

Postal Code M:
(Agincourt, Downsview, East York, Etobicoke, North York, Rexdale, Scarborough, Toronto, Weston &
Willowdale)
Postal Code L:
(Brampton, Concord, Markham, Mississauga, Richmond Hill, Thornhill, Vaughan & Woodbridge).

Orders under the $50.00 minimum are charged a $10.00 delivery fee.

For all other areas in Central Ontario, the minimum stationery order $250.00 and will have a separate delivery
charge based on the weight and delivery distance of the destination. Delivery may take 3-5 business days.

For special orders including furniture, large boards, chair-mats and bulky items not meeting the prepaid
freight terms, freight charges will be based on weight, volume and distance of the Shipment and added to
the invoice totals. These items are generally delivered within 1-4 weeks.

Due to increasing costs, a $2.00 fuel surcharge will be levied on all deliveries and added to the invoice.
We reserve the right to modify the prepaid freight levels and terms.

Return Policy

Products cannot be returned without a Return Authorization Number (RMA). Authorization must be obtained in
advance. All returns must have a RMA Number and must be returned within 30 days of the invoice date in
saleable condition in its original packaging, unmarked and in new condition. Under certain conditions, a
restocking and/or a delivery charge may be applied.

We offer full credit on all returned products for up to 10 days from the date the product was received by the
customer. A 25% restocking charge will apply for all returns between 11-30 days. No returns will be accepted
after 31 days. Credits do not include Delivery charges and Fuel Surcharge.

Products being returned due to customer error will be accepted and subject to a 25% restocking charge for up
to 10 days from the date the product was received by the customer, 50% restocking charge between 11-30 days
and no credit issued after 31 days.

If the products are damaged, be sure to describe the damages on the bill of lading before signing. When there is
concealed damage, save the packaging for inspection. If a product is returned as defective and no fault is found,
the Office eStore reserves the right to charge a minimum “No Fault Found” fee of $25.00.

Returns must be in original package and in resalable condition and will not be accepted if not accompanied by a
RMA number. If the returned item or packaging is not in a resalable condition, no credit will be issued,
Resalable is defined as “an item you would deliver with confidence to your best and most important customer.”

The customer is responsible for all shipping charges & taxes associated with returning their purchase.